On this #WaterCooler, Chris and Jimmy are joined by Jay Baer.

A New York Times bestselling author, Jay is a renowned keynote speaker on marketing and customer service. This episode took place just days before the release of his latest book, Hug Your Haters (available now!)

In case you missed it, our first live interview with Jay has 18,000 views on YouTube and is a "must watch" for marketers.