I've been learning a lot about leadership recently.

In part because I knew nothing about true leadership but also in part because our company has reached a level of success that prevents me from being involved in the day to day operations as much as I have been in the past.

Great leadership books teach us that if we get the right people on the bus, and put them in the right seats, all we need to do is set the direction of the company and get out of their way.

What this doesn't take into account is that the right people are independent, responsible, self starters. They are quick to take responsibility but not so quick to ask for help.

Let's dive deeper into this...

I recently sat down with a team member to discuss strategies on improving our operation efficiencies.

The problem is, she is burnt out and that's not a good place to start.

We decide to jump on call to review her daily routine.

The first thing I notice is that she's drowning in emails.

I explain to her how her Inbox is not her to do list but she resists the notion that adding things to a to do list is going to help her.

She says "it just seems like it's going to take more time"

Anyone reading right now understands this feeling completely. It's the feeling of being "too busy to get organized."

At this point in the conversation, I know that anything I say is going to feel like I'm adding to her workload, so I decide to ask her a simple question.

"How do you prioritize what you're going to work on next?"

She replies, "Whoever is screaming the loudest."

And unfortunately, that's the sad truth.

At this point, I've asked her to take a leap of faith with me. She's going to take a small step forward by organizing her day by outlining the top 10 things she needs to do for that day.

Before she checks SLACK or her bloated inbox, she's going to complete her top 10.

It's not perfect, but it's a step forward in the right direction.

So the next time you delegate something to your team, you might just be the one screaming.