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You can't watch behavior in real time, know who it is, and which agent it is assigned to and have a cash register ring when the score is over 80 or a car horn honk when a selected agent has a return visitor.
You have to host your own WP to be able to use plugins. You can get an account with Dreamhost or another provider and do a quick WP install. You might get in over your head, but if you have some skills once it is set up it is just like running the other WP.