Christopher Somers

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Disagree. Sometimes buyers have expectations that are out of line with the marketplace. When we "sell" them, we simply provide them perspective and context on how this house fits in and the likelihood of them finding what they want in their price range, based on our experience and market knowledge.

Jay Thompson, I'm praying those small independent brokerages who are excelling in the customer service department band together so we know they're out there...no wait, not that we know they're out there, but the consumer knows they're out there. This is about raising the bar now isn't it? ;-)

Again - it is semantics. I think the general consensus on "selling" is negative due to negative past experiences with salespeople that were not in it for the customer or client (like going to a car lot - or sears to but an appliance) However - a "master" salesperson is an advisor and consultant. It is refining those sales skills from entry level to to master where the difference lies. I have been in some form of sales - or sales management - for 22 years. My corporate sales training when I was working w fortune 100 clients was what taught us how to truly listen and consult with / and advise our clients. I view ABC as a form of moving them from one level to the next level of a process - one which could take weeks - or years - to do

Christopher: There's really no controversy surrounding the division of splits between buyer broker and selling broker (at least not in my market). There is PLENTY of controversy surrounding the internal splits between agents and broker within a single brokerage. That's what I'm really wanting to discuss. ;)

About to add Member number 2600! Remember Atari 2600? Thanks everyone HUGE news Thursday please take a second