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I think the sad thing about those who are trying to raise the bar, is that those under the bar are still making great incomes. Short lived, perhaps, but I see it every day. Those that don't answer their phone, don't turn in proper paperwork, use ridiculous photos, don't know how to open an email let alone answer one...laughs at those of us in the geek world using all of the latest and greatest tools....Some of them are the most successful in my area. The thing I said in one of my local forums was that the public isn't impressed with those of us who can list a house, send a contract and close a deal all from an iPad - it's just that they expect it but if it doesn't happen all they are focused on is getting something closed.... So - with that in mind - what then?
Jeff Nieto - speaking of how long agents/brokers will be around - I believe that alot of our future depends on how we train CUSTOMERS. So far, we have managed to train them to need us only for opening doors by - wait for it - opening doors. As an industry standard we still haven't moved past the 'jump and run' philosophy of doing business. We don't, as an industry, have a standard that calls for EVERY customer to meet us at an office or at the very least, a central meeting point other than a house...to conduct a consultation. Sometimes we don't even insist on a consultation. So, what has the customer done? They've figured out how to do it themselves. And they will continue to do so. We have 'limited service' models which enable the customer to take charge and take over. Disclosure - of course all business models have a right to exist - but all business models need a standard with which to live by. We, as an industry, have established a rather casual attitude to what we do because of the three most dangerous words "You Never Know"...jump and run, you never know that person may just buy something! Let's have a discussion about pure basics and how we can change the industry by establishing a more structured environment for customer engagement.
Two quick things. MLS is fairly recent in our area. We did fine before that and I got more exercise jumping up and looking in binders instead of sitting at the computer. And the Code of Ethics - so, if you don't join NAR, you have none?
I'd contact them and ask if they would like any assistance, as Amanda says. They are clearly using your IDX and probably think they're being covert. Asking if they'd like help might lead to an actual client or scare them off if they're just using your site with no plans to buy or sell.